User Guide

Order Acceptance

■ Orders are accepted 24 hours a day.

Shipping and Delivery

■ Orders will usually be shipped within 2 to 3 business days (excluding Saturdays, Sundays, and public holidays) after payment confirmation.

■ After the shipping procedure is completed, we will provide you with an inquiry number (tracking number) to check the delivery status.

■ During the New Year holidays, Golden Week, other non-business periods, or depending on order status, shipping may take longer than usual.

■ Deliveries within Japan will be made via our designated delivery method, such as Yu-Pack.

■ International deliveries will be made using EMS (Express Mail Service) or similar services.

■ The delivery method will be designated by us and, in principle, cannot be chosen by the customer.

■ Please note that, in principle, we do not accept requests for specific delivery dates or times.

Shipping Fees

■ Shipping fees within Japan vary depending on the destination prefecture.

■ For orders totaling 10,000 yen or more, shipping within Japan is free.

■ For orders less than 10,000 yen, the shipping fee displayed on the checkout screen will apply.

■ For international deliveries, the shipping fee will be displayed on the checkout screen according to the destination country/region.

*For international deliveries, customs duties, import taxes, and other local taxes or fees may be levied. These costs are the responsibility of the customer.

Delivery Time

■ Deliveries within Japan usually take about 1 to 2 days after shipping is completed.

■ Deliveries to Hokkaido, Kyushu, Okinawa, and some other regions may take approximately 2 to 3 days.

■ Deliveries to remote islands, certain areas, or due to weather, traffic conditions, natural disasters, or the delivery company's situation, may take longer than usual.

■ For international deliveries, the number of days until delivery varies depending on the destination country/region and customs clearance status.

Payment Methods

The following payment methods are available:

■ Credit Card
Visa / Mastercard / American Express / JCB

■ Shop Pay

■ Apple Pay

■ Google Pay

Other payment methods displayed on the checkout screen are also available.

Returns and Return Period

■ Returns are accepted only if the product is defective or damaged, or if a product different from the order content was delivered.

■ We do not accept returns due to customer convenience, such as incorrect size, difference from image, incorrect color/design selection, or incorrect order.

Please thoroughly check the product details and size before ordering.

■ If you wish to return a product, please contact us by email within 7 days, including the day of product arrival.

If you return a product without prior notice, we may not be able to accept the return.

■ Products eligible for return must be in unused condition.

■ When returning the product, please return all items included with the original delivery.

・Shoe box (product box)
・Product tag
・Accessories (e.g., jewelry)

■ Do not attach shipping labels directly to the shoe box (product box).

Please return the product box inside another cardboard box.

Exchanges

■ We do not accept product exchanges.

If the product is defective or damaged, or if a product different from the order content was delivered, we will handle it with a return and refund.

Return Shipping Costs

■ If the product is defective or damaged, or if a product different from the order content was delivered, we will bear the return shipping costs.

■ We do not accept returns due to customer convenience.

Refunds

■ After receiving the returned product and confirming its condition, we will process the refund within 30 days.