About the product
About Our Products
■ All products handled by Brand1004 are purchased from authorized retailers, official online shops, and other legitimate distribution channels, primarily in Japan and Korea.
■ We share inventory across multiple online shops. While we take the utmost care to reflect inventory information accurately, items may be out of stock depending on the timing of your order.
■ For products distributed internationally, specifications such as tags, labels, and packaging may differ from products sold in Japan, or may not be included, depending on the supplier and distribution region.
■ Shoe sizing and fit vary by individual. Please note that even with the same size notation, the wearing sensation may differ depending on the brand, model, and foot shape.
■ While we strive to display product images with colors as close to the actual product as possible, the color of the actual product may appear slightly different due to the shooting environment and the display environment of your monitor, smartphone, etc.
■ Products are new and unused, but minor scuffs, scratches, dirt, or dents may occur on the product itself or on the shoe box during manufacturing, transportation, or storage.
Please understand in advance that minor differences in condition that do not hinder the use of the product itself are acceptable.
About Order Cancellations
■ As we share inventory across multiple online shops, there may be cases where inventory information updates are delayed and we cannot prepare the product for you, depending on the timing of your order.
In such cases, we sincerely apologize, but we will cancel your order and refund any payments made.
■ As a general rule, we do not accept changes or cancellations to order details due to customer convenience after the order has been confirmed.
Please carefully check the product name, size, color, quantity, shipping address, etc., before placing your order.
About Shipping and Delivery
■ After your order is confirmed (payment completed), we will usually ship within 2-3 business days (excluding Saturdays, Sundays, and public holidays).
■ After the shipping procedure is completed, we will provide you with an inquiry number (tracking number) to check the delivery status.
■ For deliveries within Japan, we will use our designated shipping method, such as Yu-Pack.
■ For international deliveries, we will use EMS (Express Mail Service) or similar services.
■ During the New Year holidays, Golden Week, other holiday periods, or due to order status, weather, traffic conditions, etc., shipping and delivery may take longer than usual.
About Shipping Fees
■ Shipping fees within Japan vary depending on the destination prefecture.
■ If your total order amount is 10,000 yen or more, domestic shipping within Japan is free.
■ For orders under 10,000 yen, the shipping fee displayed on the checkout screen will apply.
■ For international deliveries, the shipping fee corresponding to the destination country/region will be displayed on the checkout screen.
About Customs Duties and Import Taxes
■ For international deliveries, customs duties, import taxes, and other local taxes and fees may be levied depending on the destination country/region.
These costs are not included in the product price or shipping fee and are the responsibility of the customer.
Returns and Return Period
■ Returns are only accepted if the product is defective, damaged, or if a product different from your order was delivered.
■ We do not accept returns due to customer convenience, such as incorrect size, difference from image, incorrect color/design selection, or mistaken order.
Please carefully check the product details and size before placing your order.
■ If you wish to return a product, please contact us by email within 7 days, including the day of product arrival.
If you return the product without prior notice, we may not be able to accept the return.
■ Products eligible for return must be in unused condition.
■ When returning the product, please return all accompanying items that were included in the original delivery.
・Shoe box (product box)
・Product tags
・Accessories (such as accessories)
■ Please do not attach shipping labels directly to the shoe box (product box).
Please return the product box inside another cardboard box or similar packaging.
About Exchanges
■ We do not accept product exchanges.
If the product is defective, damaged, or if a product different from your order was delivered, we will handle it by return and refund.
Return Shipping Costs
■ If the product is defective, damaged, or if a product different from your order was delivered, we will bear the return shipping costs.
■ We do not accept returns due to customer convenience.
About Refunds
■ After receiving the returned product and confirming its condition, we will process the refund within 30 days.